AtĀ Emzuto, weāre committed to delivering your pet products quickly, safely, and efficiently ā because we know how important your furry friends are to you!
We proudly shipĀ worldwide, including the United States, Canada, Australia, the UK, and many more. No matter where you are, weāll do our best to get your order to your doorstep.
All orders are processed withinĀ 1ā3 business days. After processing, youāll receive a confirmation email with tracking details once your order has been shipped.
| Region | Estimated Delivery Time |
|---|---|
| USA & Canada: | 7ā14 business days |
| Australia & NZ: | 6ā12 business days |
| UK & Europe: | 6ā14 business days |
| Rest of World: | 10ā20 business days |
Please note: Shipping times may vary slightly depending on your location and local customs.
We strive to ensure timely delivery of all orders. However, delivery may occasionally be delayed due to circumstances beyond our control, including:
In the event of a delay, we will notify you as soon as possible and work with our courier partners to resolve the issue. Please note that while we will provide updates and assistance,Ā Emzuto is not responsible for delays caused by external factors.
We offerĀ free standard shippingĀ on all orders overĀ $50 USD. For orders under $50, shipping is calculated at checkout based on your location.
Once your order is shipped, you will receive aĀ tracking numberĀ via email so you can follow your package every step of the way. Please allow up to 72 hours for tracking updates to appear.
If your package lost, or arrives damaged, please reach out to us as soon as possible. Weāll do everything we can to make it right.
Also, we highly recommend reaching out to the courier directly to file a claim. Most courier companies have a claims process for lost or stolen packages and may require additional information. EmzutoĀ will also follow up with the courier your behalf to help resolve the problem.
Please note thatĀ EmzutoĀ is not responsible for lost or stolen packagesĀ once they have been handed over to the courier. However, we may offer a replacement depending on the situation. In cases where the package is not found, we recommend filling a police report.
š§ Email:Ā support@emzuto.com
International orders may be subject to customs, duties, or taxes based on your countryās regulations. These fees are the responsibility of the customer.
As pet lovers ourselves, we understand the importance of reliable service. Thatās why we only partner with trusted carriers and support you every step of the way.
If you have any shipping questions or concerns, donāt hesitate to contact our friendly support team atĀ support@emzuto.com.
Let us bring quality and care from our paws to yours š¶š¾
