🔁 Returns & Refunds

At Emzuto, your satisfaction — and your pet’s happiness — is our top priority. If something isn’t right, we’re here to help!

🛍️ 30-Day Return Policy

We offer a 30-day return window from the date your order is delivered. If you’re not 100% satisfied with your purchase, you can return it for a refund or exchange — no questions asked.

✅ Return Eligibility

To be eligible for a return:

• The item must be unused, in its original packaging, and in resellable condition
• Returns must be initiated within 30 days of delivery
• Proof of purchase (order number or confirmation email) is required

Unfortunately, we cannot accept returns on used items, or items damaged due to misuse.

💳 Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original payment method
• Please allow 5–10 business days for the refund to appear in your account

🔄 Exchanges

If you’d like to exchange a product (wrong size, color, or model), simply email us at support@emzuto.com, and we’ll guide you through the process.

🚫 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Used grooming tools
• Personalized/custom products
• Final sale or clearance items

📦 Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or was sent in error.

🐶 Need Help?

Our friendly support team is always ready to help with returns, exchanges, or order issues. Just reach out:

📧 Email: support@emzuto.com

We’re pet lovers too — so we stand behind every product we sell.
If it’s not right for you or your pet, we’ll make it right. 🐾